Silver: On-Site Per-Call Service

vOur Per-Call Silver Option is on based on a standard rate of $64.00 per hour which begins at technicians time of arrival on-site to time of job completion. Arrival time and completion time will be clearly noted on service ticket/invoice.

vIf the service requires that the unit be brought back to technician's work address for evaluation and or service, only the actual time devoted to the repair will be billed.  Actual time spent on the unit will be clearly documented on the ticket/invoice.  All replacement parts will be purchased by the unit's owner.  ABCIS&A does not maintain replacement parts on-hand; therefore, all replacement parts will have to be purchased before repair can begin, by the units owner. 

vWe only bill for service, not parts, therefore, no sales tax will be charged by ABCIS&A to the units owner.  All sales tax collections for part/s replacement are the owners responsibility including the purchase of the replacement parts.  The service technician will notify the owner before actual repair to the unit, of the needed part/s and will provide manufacturer and or suggested replacement part information to assist the owner in acquiring the needed part/s.

vIf a part is purchased by ABCIS&A on behalf of the units owner, the sales tax will be paid to the vendor by ABCIS&A at time of purchase and the units owner will be billed for the part's amount plus tax and shipping costs only.  No extra fee will be attached to the parts price over the actual amount charged ABCIS&A.  The invoice for the replacement part, provided to ABCIS&A by the vendor, will be attached to ABCIS&A's ticket/invoice for the owner for warranty purposes.

vManufacturer/Vendor warranties apply to replacement parts, not ABCIS&A's.  ABCIS&A is not responsible for defective replacement parts therefore we suggest that replacement parts are acquired through a reputable supplier either locally or on-line. Buyer Beware: "The cheapest price is not normally the most reliable and many times an original manufacturer replacement is not the wisest or currently available".  All suggested replacement parts will either meet or exceed the unit manufacture's recommendations and requirements (as long as documentation still exist for the unit to be repaired).

Gold-Contract Service (Monthly)

vOur Gold Service options is identical to the Silver Plan option with the exception of a pre-negotiated agreed upon hourly service rate, usually at a discount, for a set time period to be not less than three months.

Platinum-Contract Service (Yearly)

vOur Platinum Service options is identical to the Gold Plan option with the exception of a pre-negotiated agreed upon hourly service rate, usually at a discount, for a set time period to be not less than one year.

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